ISS has notified the CWU regarding some payroll issues that have arisen which affect Housekeepers and Security Officers working for ISS on the BT account.
These are as follows:
Tax issues whereby basic rate tax has been applied which is affecting take home pay. ISS has informed the union that tax codes provided by BTFS were applied, but in some instances tax codes have been changed by the HMRC and resulted in basic tax being applied. Therefore, some members are seeing a shortfall in take home pay.
ISS are currently making investigations with HMRC and are advising any colleagues who have found that their tax code has changed to contact HMRC directly on 0300 200 3300 quoting their National Insurance Number and the ISS PAYE Reference – 846/TZ88518 as the HMRC will not discuss a colleague’s personal tax arrangements with the employer.
Please contact your line manager if you need assistance getting in touch with HMRC.
Any members experiencing hardship as a result of this should in the first instance seek assistance from their manager and any escalations should be made to my office.
Housekeepers – Overtime for the month of March 2019 has not been paid for 196 housekeepers due to an ISS error. To rectify this ISS has agreed to arrange for an advance CHAPS payment at 68% of the gross value to account for tax and NI payments. Payment will be made on 26 April 2019 but will not show up on payslip until the following pay cycle when any required adjustments for income tax will also be made.
Security – Hours worked from 16 -31 March – pay inaccuracies have been identified for some Security Officers working during this period. If any members believe their pay is inaccurate they will need to raise this with their line manager in the first instance. Any escalations should be made by my office.
Any questions should be addressed to Sally Bridge firstname.lastname@example.org
Sally Bridge – National Officer